Shipping policy

Here is a professional Shipping Policy you can use for your Shopify store GenZ Collection. It follows the common sections recommended for ecommerce shipping policies, while you'll want to customize the delivery times, shipping charges, and contact details to match your business. 

Shipping Policy

Welcome to GenZ Collection. We are committed to delivering your orders safely and as quickly as possible. Please read our shipping policy carefully before placing an order.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sale periods, festivals, or high-demand seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • Metro Cities: 8-10 business days

  • Other Cities & Towns: 8-10  business days

  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.

Shipping Charges

  • Free Shipping 

Order Tracking

Once your order has been shipped, you will receive an email or SMS containing your tracking number and courier details. You can use this information to monitor your shipment.

Delivery Address

Please ensure that your shipping address is complete and accurate before placing your order. GenZ Collection is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delayed Deliveries

While we strive to deliver every order on time, unexpected delays may occur due to:

  • Weather conditions

  • Courier service disruptions

  • Public holidays

  • Natural disasters

  • High order volumes

If your order is significantly delayed, please contact our customer support team.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date. We will work with the shipping partner to resolve the issue as quickly as possible.

International Shipping

Currently, GenZ Collection ships only within India. We plan to expand international shipping in the future.

Failed Delivery Attempts

Our courier partner may attempt delivery multiple times. If delivery fails because the customer is unavailable or provides an incorrect address, the order may be returned to us. Additional shipping charges may apply for reshipping.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

  • Email:  genzcollection003@gmail.com

  • Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

Thank you for shopping with GenZ Collection. We appreciate your trust and look forward to serving you with a smooth and reliable shopping experience.