Refund policy

Return & Refund Policy – GenZ Collection

At GenZ Collection, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept returns within 14 days of the delivery date if:

The product is damaged or defective.
You received the wrong product, size, or color.
The item is unused, unwashed, and in its original condition.
All original tags, labels, packaging, and accessories are intact.

To request a return, please contact our support team within 14 days of receiving your order.

2. Non-Returnable Items

The following items cannot be returned or refunded:

Products that have been used, washed, or altered.
Products without original tags or packaging.
Innerwear, socks, masks, and other hygiene-related products.
Gift cards and promotional items.
Clearance, sale, or final-sale products (unless damaged or incorrect).

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the product
Photos of the packaging

After verification, we will arrange a replacement or issue a full refund at no additional cost.

4. Exchange Policy

We offer exchanges for eligible products based on size or color availability.

If your preferred replacement is unavailable, you may choose:

A full refund, or
Store credit for future purchases.

5. Refund Process

Once your returned product is received and inspected, we will notify you about the status of your refund.

If approved:

Prepaid Orders: Refunds will be processed to the original payment method within 10-14 business days.
Cash on Delivery (COD) Orders:** Refunds will be processed via bank transfer or UPI after receiving your bank details within 10-14 business days** after approval.

Please note that banks or payment providers may take additional time to reflect the refund.

6. Return Shipping

If the return is due to our mistake (wrong, damaged, or defective item), GenZ Collection will bear the return shipping charges.
For all other eligible returns, return shipping costs may be deducted from the refund amount unless otherwise stated.

7. Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, eligible items may still be returned according to this policy.

8. Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your credit/debit card provider or bank.
If the issue persists, contact our customer support team with your order details.